Privacy Policy

This Privacy Policy describes how Fofyxo.com ("we," "us," or "our") collects, uses, and shares personal information when you visit our website or interact with our mobile ice cream kiosk services. We are committed to protecting your privacy and ensuring transparency in our data practices.

1. Information We Collect

When you visit Fofyxo.com or interact with our services, we may collect the following types of information:

Personal Information: Name, email address, phone number, and delivery address when you place an order or sign up for our newsletter.
Payment Information: Credit card details, billing address, and other financial information when you make a purchase. Note that payment processing is handled by secure third-party payment processors.
Location Data: With your consent, we may collect location information to help you find our mobile ice cream kiosk near you.
Device Information: IP address, browser type, operating system, device identifiers, and browsing patterns when you visit our website.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your browsing experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

Process and fulfill your orders for our ice cream products
Provide customer support and respond to your inquiries
Send updates about our mobile kiosk locations and schedules
Notify you about promotions, special offers, and new products
Improve our website functionality and user experience
Analyze usage patterns and optimize our services
Detect and prevent fraudulent transactions and security breaches
Comply with legal obligations and enforce our terms of service

3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Contractual Necessity: Processing necessary to fulfill our contractual obligations to you when you place an order
Legitimate Interests: Processing that serves our legitimate business interests, such as improving our services and marketing our products
Consent: Processing based on your explicit consent, such as for marketing communications or location tracking
Legal Obligation: Processing required to comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

Service Providers: Third-party vendors who help us operate our business, such as payment processors, delivery services, and IT support
Business Partners: Companies we collaborate with to offer joint promotions or services
Legal Authorities: Government agencies or law enforcement when required by law or to protect our rights

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Right to request access to your personal information
Rectification: Right to request correction of inaccurate or incomplete data
Erasure: Right to request deletion of your personal information
Restriction: Right to request limitation of processing of your data
Data Portability: Right to receive your data in a structured, machine-readable format
Objection: Right to object to processing based on legitimate interests
Withdrawal of Consent: Right to withdraw consent at any time for processing based on consent

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings. For more detailed information about the cookies we use, please refer to our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to remove such information.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we take appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

Last Updated: May 15, 2023